Ring Video Doorbell (2nd Gen) Recall
On November 10, 2020, Ring determined that the battery for Video Doorbell (2nd Generation) can overheat if the incorrect screws were used for installation, posing fire and burn hazards. You do not need to return your device, as we have provided an updated user manual and option to receive security screw replacements.
If you used the correct security screws (shown in the user manual) to install your Video Doorbell (2nd Gen), there is no risk to you or your home or business and you can continue using your device normally.
Resources available to you
Get the latest user manual.
We've updated the user manual for Video Doorbell (2nd Gen) to include improved instructions when installing the device with the security screw.
Get spare parts.
Can't find your security screws? We'll send you a replacement kit at no cost to you.
Contact our Customer Support Team anytime.
In the U.S., we're available to help 24/7 by phone and chat.